Error code: 50616


50616: CustomerParamsNotInRequest


The customer parameters could not be read from the request.


The following table provides a list of possible causes and solutions:

Cause Solution
Incorrect parameters were included in the request. Check to see that the included parameters have been entered correctly.

Finding more information

Visit our Knowledge Base and collection of product and best practice guides for detailed information on all aspects of using Questionmark.

The Knowledge Base contains advice on resolving issues.

Questionmark administrators should refer to the log files and contact Questionmark Technical Support with details of the issue if further assistance is required.

Questionmark participants should contact their Questionmark administrator for assistance.