Error code: 50501


50501: UnableToReadAboutData


Data for the AboutResponse instance could not be read from the license files.


The following table provides a list of possible causes and solutions:

Cause Solution
The About page is disabled. Enable the About page.

Finding more information

Visit our Knowledge Base and collection of product and best practice guides for detailed information on all aspects of using Questionmark.

The Knowledge Base contains advice on resolving issues.

Questionmark administrators should refer to the log files and contact Questionmark Technical Support with details of the issue if further assistance is required.

Questionmark participants should contact their Questionmark administrator for assistance.