Error code: 50013 | Questionmark

Error code: 50013

Error

50013: UnableToLoadQuestion

Description

Unable to load a question for a block within an assessment. If you are using translations, please ensure that the base language for the topic(s) and assessment match.

Troubleshooting

The following table provides a list of possible causes and solutions:

Cause Solution
The base language for the topic(s) and the assessment don't match. Check that the base language for the topic(s) and the assessment match.

Finding more information

Visit our Knowledge Base and collection of product and best practice guides for detailed information on all aspects of using Questionmark.

The Knowledge Base contains advice on resolving issues.

Questionmark administrators should refer to the log files and contact Questionmark Technical Support with details of the issue if further assistance is required.

Questionmark participants should contact their Questionmark administrator for assistance.