On this screen, you can specify the following details for a Likert question:
- Question wording, e.g., "How satisfied are you with the service you received?"
- Scale choices to use, e.g., "Agree | Disagree"
- Question description, e.g., "A simple question on the quality of service received."
- Whether to include a comment box for participants
- Whether to include an additional outcome
A Likert question allows a participant to select a response according to whether they agree or disagree with a statement. Likert questions are typically used in questionnaires to obtain a participant's opinion on a subject.
When you have entered the question wording and description, it is recommended that you check the spelling of your text. To do so, click the Spell Check button.
The following options are available when saving a question:
- Click Save to save all changes and continue editing the question. A message appears confirming the question has been saved.
- Click the drop-down arrow next to the Save button and then:
- select Save and new Multiple Choice to save all changes and begin creating a new Multiple Choice question,
- hover over Save and new..., and then select the type of question to create,
- or select Save and exit to save all changes and exit the question editor.
If changes have been made to a question, a revision comment must be entered first before exiting the question editor.
Click Exit to leave the question editor. If any changes have been made to the question, a message appears warning that these changes will not be saved.
To create or edit the wording for your question, click where it says "Click here to change the question wording" and enter the question wording. You can use the text formatting toolbar to present the question wording in any way you wish. Refer to Using the text formatting toolbar for more information on how to do this.
When you create a Likert question, you must specify the Likert scale you wish to use. You can specify:
- How many choices to present
- Which of the four pre-defined scales to use, or whether you want to use a custom scale
- Whether to add a 'Not Applicable' choice
To specify how many choices to present, select a number from 3 to 10 from the drop-down list in the Scale Choices area.
To specify the particular scale to use, select the desired scale from the drop-down list in the Scale Choices area.
Instead of using existing scales, you can create or modify scales to suit your needs. To do so, click "Create or modify your own scales" and follow the instructions provided. It is not possible to edit the wording on a chosen scale within a question, if you want to change the wording you will have to create your own scales.
You can also specify whether the question choices are listed vertically or horizontally. To do so, select either Display Vertically or Display Horizontally from the Properties options.
Question descriptions enable you to provide information on the question being created.
To add a description to a question, click Edit Question Description, enter the description (200 characters maximum), and click OK.
If no question description is specified, the question wording will be used as the question description.
Adding a comment box to a question enables participants to provide a response to the question. This is particularly useful when creating surveys.
To add a comment box to a question, simply click Add Comment Box. The comment box will be added to the bottom of the question.
Once a comment box has been added, you can edit the text used to introduce the comment box. By default, this is: "Add your comment:"
In cases where a participant tries to continue an assessment without completing a question, an additional outcome can be set or a "no answer" outcome.
To add an additional outcome:
- Click Additional Outcome. The Additional Outcome screen will open.
- Enter feedback corresponding to the "no answer" outcome for the question.
- Click Save.